GDPR – DATA PRIVACY NOTICE

This is the privacy notice of Sale Engineering Products Ltd.

We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) or contact us by any means.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).

  1. WHO WE ARE AND IMPORTANT INFORMATION 

What is the purpose of this privacy notice?

This privacy notice (together with our terms of use and any other documents referred to on it) aims to give you information on how we collect and process your personal data through your use of our website (including any data you may provide through our website when you sign up to our newsletter, use our contact form, or purchase a product) OR contact us by any means.

Our website is not intended for children and we do not knowingly collect data relating to children.

You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements any other notices and is not intended to override them.

Data controller(s) – who are we?

Sale Engineering Products Ltd is the controller (and therefore determines the purposes and means of processing personal data) and responsible for your personal data (collectively referred to as “SEP”, “we”, “us” or “our” in this privacy notice). Our contact details are Unit 2 Brookfield Industrial Estate, Brookfield Road, Cheadle, Cheshire, UK, SK8 2PN. We are registered in England and Wales under company number 09296258.

For all data matters contact the Managing Director on info@saleengineering.co.uk

Third-party website links outside of our control

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

When you leave our website, we encourage you to read the privacy notice of every website you visit.

  1. WHAT PERSONAL DATA DO WE COLLECT?

Personal data – GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together:

  • Identity Data: first name, last name, username.
  • Contact Data: email address, telephone number/s, home address (only if required for certain deliveries).

From our website, we may also collect and use aggregated data such as statistical or demographic data. Aggregated data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity. E.g. we may aggregate your usage data to calculate the percentage of users accessing a specific web page. However, if we combine aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel an order you have with us but we will notify you if this is the case at the time.

  1. HOW DO WE COLLECT YOUR PERSONAL DATA?

We generally collect personal data directly from yourself or from a business colleague (for example if they have given us your contact details or copied you on an email).

You may give us your identity and/or contact data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • Enquire about our products or services by email or telephone;
  • Create an account on our website;
  • Subscribe to our publications;
  • Request product or marketing information to be sent to you.

We may also collect personal data indirectly, but only from publicly available sources such as a website where an email address is listed.

  1. HOW DO WE USE YOUR PERSONAL DATA?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of Contract this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
  • Legitimate Interest this means the interest of our business in conducting and managing our business to enable us to give you the best products and/or service. We consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
  • Comply with a legal or regulatory obligation this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Generally, we do not rely on consent as a legal basis for processing your personal data.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so.  We may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new customer (or supplier) (a) Identity

(b) Contact

Performance of a contract with you
To administer orders and deliveries, and obtain (or make) payments for same (a) Identity

(b) Contact

Performance of a contract with you
To inform you of our product information (a) Identity

(b) Contact

Legitimate Business Interest
To take card payments (a) Identity

(b) Contact

Performance of a contract with you (card details are only taken by telephone, entered directly into our web portal, and not retained by any means).

 

Processing necessary for the performance of a contract with the data subject or to take steps to enter into a contract. For example, sales enquiry, quotation, sales order processing, payment request, documentation in relation to sales or purchase ordering.
Processing necessary for compliance with a legal obligation. For example if asked to do so by Government agencies.
Processing necessary for the purposes of the legitimate interests of the data controller or a third party, except where such interests are overridden by the interests or fundamental rights or freedoms of the data subject. For example informing those who have made enquiries or purchased products, of updates to those products or new similar and related products, or developments within our company which may be of interest.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing/advertising.

Promotional offers from us

We may use your Identity, Contact, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You may receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.

Opting out

You can ask us to stop sending you marketing messages at any by following the opt-out links on any marketing message sent to you or by emailing info@saleengineering.co.uk at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product or service experience or other transactions.

Automated decision-making

We DO NOT use any form of automated decision-making in our business.

Third-party marketing

We DO NOT AND WILL NEVER share your personal data with any other company for marketing purposes.

Website cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable/refuse cookies, please note some parts of our website may become inaccessible or not function properly.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

  1. WHO DO WE SHARE YOUR PERSONAL DATA WITH?

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

  • External third parties and service providers :
    • Providers (acting as processors) based in the UK who provide our IT, website and marketing services.
    • Our carriers/couriers in order to make deliveries of goods ordered.
    • Professional advisers (acting as processors) including lawyers, bankers, auditors and insurers based in the UK who provide legal, banking or insurance services.
    • HM Revenue & Customs, regulators and other authorities based in the UK who require reporting of processing activities in certain circumstances.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

  1. INTERNATIONAL TRANSFERS

We do not transfer your personal data outside the European Economic Area (EEA).

  1. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

  1. HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances you can ask us to delete your data: see Your Legal Rights below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

  1. WHAT ARE YOUR LEGAL RIGHTS?

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which we hold about you;
  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;
  • The right to request your personal data is erased where it is no longer necessary to retain such data;
  • The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable 9i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).

If you wish to exercise any of the rights set out above, please contact us.

No fee required – with some exceptions

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

  1. CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF CHANGES

This Notice was created on 25th May 2018.

Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.

  1. QUERIES, REQUESTS OR CONCERNS

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact us on info@saleengineering.co.uk.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.