As is the case for most companies, we are often asked for money and, where possible and appropriate, we like to share our good fortune – our bigger customers will know this, as we make charitable donations on their behalf each Christmas. However, when we recently received an email with a letter attached, a personal request from a local 13-year …

At SEP, we regularly try to keep customers informed of our product range, and any latest developments, using various means (we have a monthly email newsletter, a Twitter account and a LinkedIn account). Therefore, we often have to ‘raise our eyebrows’ when customers – even regular customers – ask if we sell such-and-such a thing. One example is our ZONE …

We are excited to announce that we have just released our first explanatory animation, covering the basics of our ZONE GUARDIAN. Using state-of-the-art graphic design and professional production and voiceover artists, this has taken a little work but we’re pleased with the result as a ‘starter-for-ten’. Over the coming months, we intend to produce and release a range of animations …

We are excited to report that, after more than a year in the planning, making and testing, our new 3-phase/400v compressor pump is available. It’s well over two years since we were informed by our pump supplier that the ‘sturdy old’ 2.2kw/3hp SEP850T pumps were being discontinued. Unfortunately, it then took them over a year to advise us of their …

Here at SEP, it’s always good to be asked for a quotation with some good quality photos accompanying the email, so we can see what’s there now, how it’s installed, and most importantly what the best solution is for the job going forwards. We are often pleasantly surprised when we receive a photo of one of our compressors which has …

We asked one of our customers, as we do at this time of your, to nominate a charity for our annual Christmas donations. As well as doing so, we were very touched with their addition… “I have a shortlist of businesses who we work with that consistently offer first class service, a first class product and are genuinely decent folk …

Since we launched our range of new priority demand valves earlier this year, we’ve been receiving more and more interest every month – which is a really good start for a new product. Priority demand valves (PDVs) may be used in domestic or residential fire sprinkler systems, where the flow from the mains water supply may not be sufficient for …

After another ‘interesting’ but successful year, SEP will be closing its doors and giving its employees a well-earned rest from the afternoon of 22nd December, re-opening on Tuesday 4th January. If, between these dates, you need something urgently then don’t give up – PLEASE DO email us as usual, or leave a message on our voicemail system. We assure you that these …

As we enter the colder months, some sprinkler systems are at risk of freezing. Any water in the system that freezes can compromise the effective working of the sprinkler heads and result in delayed activation or them being unresponsive – the consequences of which don’t bear thinking about! To prevent this from happening, and to ensure the correct operation of …

You cannot open a newspaper or listen to the news at the moment without talk of shortages, delays, price pressures, or labour problems so we thought it may be a good idea for us to update our customer in respect of our own situation. Quite simply, as things stand, we are able to supply any of our normal manufactured and stock products …